What payment options do we accept?

Singapore based customers can pay their PayPal account, or bank trasfer. International customers must pay via PayPal.

Bank Information--Standardchartered Bank in Singapore

Name of account-Shin Sang Myung

Account Number-2319472848

Bank Number-7155

Branch Number-023

What is your return policy?

If you are dissatisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs.

Items marked as special order must be returned within 5 days of receipt, and final sale items cannot be returned.

Exchanges are generally subject to a S$4 exchange fee when items are good condition. Please contact us immediately if you receive an incorrect, damaged, or defective item. Returns and exchanges are processed within 15 business days in the order that they are received.

How do I get refunds if the items are out of stock?

After confirmation that items you purchased are currently out of stock,Kjwelwholesale.com will refund the full amount to either your credit card or your Paypal account, whichever was used for payment.

What is the status of my return?

Returns will be processed within 10-14 business days from the date we receive your package. Kindly allow 3-5 business days for the return credit to post to your account from the date your return is processed. To track the status, we recommend you to use the registered mail such as Singpost, UPS or Fedex any methods you can track down your order.
Once we receive your returning items, we will confirm you the receipt and status via email.

How long will it take for me to receive my order?

Orders are usually received within 5-10  business days in Singapore. For international orders, orders are usually received within 7-14 business days.

What is the cost of shipping?

Please check our delivery page for details.

What is the cost of return shipping?

We will try to find the better solution to offer you the lower shipping fee.
You may use the shipping method of your choice at your own expense (we strongly suggest using a traceable shipping method). In this case, 50% of return shipping fees will be added to your returning amount.

To what address should I ship returns?

47 Mandalay Road #12-01 Singapore 308227

How much will I be charged for sales tax?

Currently, we will absorb the sale tax in Singapore.

Do you ship internationally?
Yes, for more details, please see our section on delivery page.

What if I receive an incorrect or damaged item?

In the unlikely event that you receive an incorrect or damaged item, please call Customer Service at 65-9108-5077.

The item I want is sold out. Will you get more in?

Generally, once a product is sold out, it will take 7 business days to receive the new shipment.

Is it safe to use my credit card on Kjewelwholesale.com?

Yes, shopping at Kjewelwholesale is safe. We only use Paypal-- the world's safest online payment method.

Is my personal information kept private?

Kjewelwholesale.com is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience.

At what hours is customer service available?

10AM-4PM Monday to Friday (Singapore time)

I am an international customer. What will I need to know?

International customers must pay for their orders via PayPal, and can choose from either 14 or 10 business day delivery. Billing and shipping address information must be the same for your security. Orders are shipped out of the Speedpost or registered mail then turned over to your country's postal system. There may be delays and/or fees due to your country's customs policies that we cannot anticipate. We offer currency converters, sizing charts. Please contact to 65-9108-5077 or email at sam@pinkdingo.com.sg if you have inquiries.