What is your return policy?

If you are dissatisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs.

How do I get refunds if the items are out of stock?

After confirmation that items you purchased are currently out of stock, Pink Dingo will refund the full amount to either your credit card or your Paypal account, whichever was used for payment.

What is the status of my return?

Returns will be processed within 10-14 business days from the date we receive your package. Kindly allow 3-5 business days for the return credit to post to your account from the date your return is processed. To track the status, we recommend you to use the registered mail such as Singpost, UPS or Fedex any methods you can track down your order.
Once we receive your returning items, we will confirm you the receipt and status via email.

How long will it take for me to receive my order?

Orders are usually received within 1-3 business days in Singapore. For international orders, orders are usually received within 7-10 business days.

What is the cost of shipping?

Please check our delivery page for details.

What is the cost of return shipping?

We will try to find the better solution to offer you the lower shipping fee.
You may use the shipping method of your choice at your own expense (we strongly suggest using a traceable shipping method). In this case, 50% of return shipping fees will be added to your returning amount.

To what address should I ship returns?

156 Prince Charles Crescent #05-19
Singapore 159015

Can I exchange an item?

Because we carry limited inventory, we are unable to process exchanges.

How much will I be charged for sales tax?

Currently, we will absorb the sale tax in Singapore.

Do you ship internationally?
Yes, for more details, please see our section on delivery page.

What if I receive an incorrect or damaged item?

In the unlikely event that you receive an incorrect or damaged item, please call Customer Service at 65-9108-5077.

What forms of payment do you accept?

All major credit cards are accepted at Paypal. If you want to visit us upon an appointment, it is only available in advance and cash or checks are acceptable.

The item I want is sold out. Will you get more in?

Generally, once a product is sold out, it is unlikely that we will receive another shipment. Products that we carry may only be available to us in limited quantities.

Is it safe to use my credit card on Pinkdingo.com.sg?

Yes, shopping at Pink Dingo is safe. We only use Paypal-- the world's safest online payment method.

Is my personal information kept private?

Pink Dingo is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience.

At what hours is customer service available?

10AM-4PM Monday to Friday (Singapore time)